Shipping, Exchanges & Returns

“I didn’t want the Misses White product I chose! After all, I felt more excited with the other model, what now?”

Don’t you worry! Changing your mind is part of the game, and we just want you to feel even more special! So, you can always very easily exchange or return the Misses White product you originally chose.

We are here to help and make you smile!

To exchange or return your Misses White products free of charge, in Portugal, just contact us at and we will schedule a pick-up through the CTT postal office at the most convenient address, or you can deliver the package with the Misses White product at one of the CTT Pick-up points closer to you.

In your order there is a pre-filled return note, that you must deliver at the pick-up point, in case this has been your chosen return method. The Misses White products must be returned in their original package and in perfect conditions, without any signs of use, within 15 business days after receiving them.

And like that, quick and easy, it’s all ready to deliver your Misses White product at the nearest pick-up point or pick it up at the most convenient address. In case of exchange, please mention your new intended size by email at

Misses White does not take any liability in case of loss or damage suffered during shipping of the returned Misses White product. After receiving the Misses White product and verifying its perfect condition, your payment will be fully refunded through the same way it was carried out.

We just want to help you feel even more special and happier!