ABOUT YOUR ORDER/PAYMENT

Which are the available payment options?
Payments can be made by ATM reference system, Credit Card or PayPal.

Which are the shipping fees?
Shipping fees are free of charge in Portugal.

How is my order shipped?
Shipping and returning of orders are done by CTT postal office.

Is there any way of keeping track of my order?
Yes, you can track your Misses White product route up to your doorstep, through the issuing of a code that will be given to you right after the shipping of your order.

How long does it take for my order to be shipped?
In case the Misses White product that you ordered is available in stock, the minimum deadline for receiving it is 4 business days. But usually, it is less than that!

Can I cancel my order?
Yes, you can. In case your order has not yet been shipped, you can always cancel it, and we will refund your already made payment.

Which countries can order Misses White products?
All European countries, Canada, USA, Mexico, Australia, New Zealand, Singapore, Japan, Macau and Hong Kong.

In case you intend to order for other locations, contact us at info@misseswhite.com.

 

CONTACT INFORMATION

You can contact us by:
Email: info@misseswhite.com

ABOUT EXCHANGING OR RETURNING

Exchanging and returning are accepted and carried out according to the following terms:
– The product must be returned in brand new conditions and without any signs of use within 15 days after receiving the order.
– The product must be returned in its original package, with all its components.
– Misses White does not take any liability in case of loss or damage suffered during shipping of the returned product.
– In case you intend to return a product, just send the Misses White product to the sender address. If you intend to return a Misses White product free of charges, in Portugal, just return it in the packaging you received it. Just invert the packaging, glue the stickers to close it, fill in the sender, and deliver it at a CTT postal office. The first return is free of charge.
– In case of exchange, you must always mention the desired exchange size, whether by e-mail (info@misseswhite.com), whether through a note written in the inner part of the return packaging.
– If you are not satisfied or, if by some reason, you need to exchange your Misses White order, all shipping fees for exchange/return are free of charge in Portugal (applicable only in case of return in the original packaging) and as referred to in the previous point.
– After receiving the product and verifying its good condition, your payment will be fully refunded through the same way it was carried out.